Last Updated: 4 October 2026

Arovantis respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Arovantis collects, uses, stores and protects personal information when you visit or use the Arovantis website, submit an enquiry or request a quote, or otherwise communicate with us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • submit a quote or product enquiry;
  • request pricing or availability;
  • contact us through the website;
  • provide delivery information;
  • communicate with us by email, telephone or other available methods; or
  • upload documents, photographs or other files in connection with an enquiry.

Depending on the nature of your enquiry, the information we collect may include:

  • your name;
  • company or business name;
  • email address;
  • telephone number;
  • delivery suburb, state and postcode;
  • products or equipment you are enquiring about;
  • project or equipment information you choose to provide; and
  • any other information you voluntarily provide to us.

You are not generally required to provide information that is not necessary for us to respond to your enquiry. However, if you choose not to provide information that is reasonably necessary for us to respond or provide a quotation, we may be unable to do so.

2. How We Use Personal Information

We may use personal information for purposes including:

  • responding to enquiries and quote requests;
  • providing product information;
  • confirming current pricing and availability;
  • assessing delivery and freight requirements;
  • communicating with you about an enquiry or prospective order;
  • processing and managing orders where applicable;
  • providing customer service;
  • maintaining appropriate business and transaction records;
  • protecting and securing our website and systems;
  • improving our website, services and customer experience; and
  • complying with applicable legal or regulatory obligations.

We do not sell your personal information.

3. Quote Requests and Product Enquiries

Arovantis operates primarily through a quote-based enquiry process.

When you submit a quote request, information you provide may be used to assess the equipment requested and communicate with you regarding pricing, availability, delivery and other relevant requirements.

Submitting a quote request does not by itself create an order, purchase contract or payment obligation.

4. Disclosure to Suppliers and Service Providers

Where reasonably necessary to respond to an enquiry, prepare a quotation or fulfil an order, Arovantis may provide relevant information to third parties involved in the requested service or transaction.

These parties may include:

  • product suppliers and manufacturers;
  • freight and transport providers;
  • delivery providers;
  • technology and website service providers;
  • payment or financial service providers where applicable; and
  • other service providers reasonably required to assist with an enquiry or order.

We aim to provide only information reasonably required for the relevant purpose.

Depending on the supplier, technology provider or service involved, information may be handled or stored outside Australia.

5. Website and Technical Information

When you visit our website, certain technical information may be collected automatically.

This may include information such as:

  • IP address;
  • browser and device information;
  • operating system;
  • pages visited;
  • referring website;
  • approximate usage information; and
  • other technical information relating to website access and security.

This information may be used for website operation, security, analytics, troubleshooting, performance monitoring and improvement.

6. Cookies and Similar Technologies

The Arovantis website may use cookies and similar technologies.

Cookies may be used to:

  • support website functionality;
  • remember certain preferences;
  • improve website performance;
  • understand how visitors use the website;
  • assist with website security; and
  • support analytics and website improvement.

You may be able to control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

7. Third-Party Services

Arovantis may use third-party services to operate, secure, analyse or improve the website and to assist with business operations.

These services may process information in accordance with their own privacy policies and terms.

Where appropriate, we take reasonable steps to use reputable service providers and to limit information shared to what is reasonably necessary for the relevant purpose.

8. Direct Marketing

Where permitted by law, Arovantis may use contact information to communicate with you about products, services or other information that may be relevant to your enquiry or business relationship.

Where required, you will be provided with an appropriate opportunity to opt out of receiving direct marketing communications.

9. Storage and Security

Arovantis takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include appropriate technical and organisational safeguards.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, fulfilling transactions and meeting applicable legal or accounting requirements.

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

11. Access and Correction

You may contact Arovantis to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected.

We may need to verify your identity before responding to a request.

We will generally respond to privacy requests within a reasonable period.

12. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how Arovantis handles personal information, please contact us using the contact details provided on our website.

We will consider and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

Arovantis may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.

The latest version will be published on this page, with the updated date shown at the beginning of the policy.

14. Contact Us

Arovantis
Australia

Email: [email protected]
Website: arovantis.com.au

For privacy enquiries, please contact us using the details above.